GAMES FOR THE WHOLE FAMILY________________________________________________FREE SHIPPING FOR ALL PRODUCTS
Frequently Asked Questions (F.A.Q.)



Q. How to make a purchase?

Go into the product page, then :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log into your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed with your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click the “Next” button.
  5. From here, you need to select your shipping methods and click the “Next” button.
  6. Next, you'll need to choose your payment method then click “the Next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.
     


Q. What are the payment methods available?

SPM Syarikat Permainan (Malaysia) Sdn. Bhd. offers various kind of Payment Methods as shown below :-

1. iPay88 Payment Gateway

  • Credit Card / Debit Card
  • Visa / Mastercard
  • Internet Banking
  • FPX
     

Note: Your purchased products will not be delivered until we have this confirmation.
 



Q. How to change my account personal information and shipping address?
 

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
     


Q. I forgot my Password for my account. What should I do to retrieve it?
 

  1. Click on “Lost Password?” and fill in the empty box with your email address that was used to register the account.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
     


Q. What is the product's transaction currency?

All products transaction currencies will be made in Malaysian Ringgit (RM).

 



Q. I still have doubts!

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to enquiry@spmgames.com.my for us to clear your doubts.