|
PRIVACY POLICY
Thank you
for visiting our web site. This privacy policy tells you how
we use personal information collected at this site. Please
read this privacy policy before using the site or submitting
any personal information. By using the site, you are
accepting the practices described in this privacy policy.
These practices may be changed, but any changes will be
posted and changes will only apply to activities and
information on a going forward, not retroactive basis. You
are encouraged to review the privacy policy
whenever
you visit the site to make sure that you understand how any
personal information you provide will be used.
Note:
the privacy practices set forth in this privacy policy are
for this web site only.
If you
link to other web sites, please review the privacy policies
posted at those sites.
What we collect
We may collect the following information:
· name and job title
· contact information including email address
· demographic information such as postcode, preferences and
interests
· other information relevant to customer surveys and/or offers
What we do with the information we collect
We require this information to understand your needs and
provide you with a better service, and in particular for the
following reasons:
For
visitors, potential members and members:
· Internal record keeping.
· We may use the information to improve our products and
services.
· We may periodically send promotional email about new
products, special offers or other information which we think
you may find interesting using the email address which you
have provided.
· From time to time, we may also use your information to
contact you for market research purposes. We may contact you
by email, phone, fax or mail.
· We may use the information to customise the website
according to your interests.
For online buyers:
· No information submitted by you will be shared, sold, reuse
in lists or be used for any other purpose than to complete a
transaction or address a customer service concern.
Security
We are committed to ensuring that your information is
secure. In order to prevent unauthorised access or
disclosure we have put in place suitable physical and
managerial procedures to safeguard and secure the
information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed
on your computer's hard drive. Once you agree, the file is
added and the cookie helps analyse web traffic or lets you
know when you visit a particular site. Cookies allow web
applications to respond to you as an individual. The web
application can tailor its operations to your needs, likes
and dislikes by gathering and remembering information about
your preferences.
We use traffic log cookies to identify which pages are being
used. This helps us analyse data about web page traffic and
improve our website in order to tailor it to customer needs.
We only use this information for statistical analysis
purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website,
by enabling us to monitor which pages you find useful and
which you do not. A cookie in no way gives us access to your
computer or any information about you, other than the data
you choose to share with us.
You can choose to accept or decline cookies. Most web
browsers automatically accept cookies, but you can usually
modify your browser setting to decline cookies if you
prefer. This may prevent you from taking full advantage of
the website.
Controlling your personal information
We will not sell, distribute or lease your personal
information to third parties unless we have your permission
or are required by law to do so. We may use your personal
information to send you promotional information about third
parties which we think you may find interesting if you tell
us that you wish this to happen.
If you believe that any information we are holding on you is
incorrect or incomplete, please write to or email us as soon
as possible, at
admin@spmgames.com.my.
We will promptly correct any information found to be
incorrect.
REFUND POLICY
Money
Back Guarantee
If you
are not satisfied with our product for whatsoever reasons,
you can return it within 10 days from the date of receipt.
Fill in the Money Back Guarantee form which is included
inside each of our product and then return the product with
the form to our address listed below.
Damaged
Products
Any products that show signs of damaged at the time of
delivery, please notify us preferably within 24 hours from
the date of receipt. Then simply return the damaged product
to our address listed below. Product must be in their
original packaging, unopened and unused.
Order Discrepancies
In the event of order discrepancies, you may return the
wrong product within 10 days from the date of receipt.
Product must be in their original packaging, unopened and
unused.
Address:
Customer Service Number:
9198-15,
Jalan TPP 1/36 +603-8061 9272
Puchong
Industrial Park
(Monday – Friday, 9am to 5pm)
47100
Puchong, Selangor
Malaysia
Refunds will be processed and mailed to your delivery
address within 14 days from the date of receipt of your
returned product. Please note that delivery charges are not
refundable.
HANDLING AND
DELIVERY CHARGES
Within MALAYSIA
(7
working days – Peninsular M’sia; 14 working days East M’sia)
To
SINGAPORE
(14
working days)
To
other Countries
-
We
are not providing this service currently until further
notice.
Your packages may be subject to the customs fees and import
duties of the country (Singapore) to which you have your
order shipped. These charges are always the recipient's
responsibility.
|
